Hackney Customer Service Centre
The Customer Service Centre offers a transparent and accessible hub for the local community
The Customer Service Centre for the London Borough of Hackney consolidates the Local Authority's social support departments into one building providing a place of interaction for the borough’s residents.
A voluminous five-storey atrium lies at the heart of the building allowing natural light to permeate all levels. A spacious and welcoming ground floor creates a public realm and houses customer service desks, consultation areas, a cafe, a crèche, searchable archives and a call centre. The upper floors feature a combination of open-plan administrative workspaces, meeting rooms and break-out areas.
The BREEAM Excellent rated building’s sustainable and low carbon features include integrated photovoltaic cells, a pellet-fuelled biomass boiler, highly insulated modular external wall panels and evenly distributed daylighting to reduce supplementary illumination. A sedum roof increases the thermal property, regulates rainwater drainage and attracts biodiversity to the heart of Hackney.
Client. London Borough of Hackney, Geoffrey Osborne Ltd
Location. London, UK
RIBA London Regional Awards 2011, Winner