Hackney Customer Service Centre
The Customer Service Centre offers a transparent and accessible hub for the local community
The Customer Service Centre for the London Borough of Hackney consolidates the Local Authority's social support departments into one building providing a place of interaction for the borough’s residents.
A voluminous five-storey atrium lies at the heart of the building allowing natural light to permeate all levels. A spacious and welcoming ground floor creates a public realm and houses customer service desks, consultation areas, a cafe, a crèche, searchable archives and a call centre. The upper floors feature a combination of open-plan administrative workspaces, meeting rooms and break-out areas.
The BREEAM Excellent rated building’s sustainable and low carbon features include integrated photovoltaic cells, a pellet-fuelled biomass boiler, highly insulated modular external wall panels and evenly distributed daylighting to reduce supplementary illumination. A sedum roof increases the thermal property, regulates rainwater drainage and attracts biodiversity to the heart of Hackney.
Client. London Borough of Hackney, Geoffrey Osborne Ltd
Value. £43m
Location. London, UK
Awards.
RIBA London Regional Awards 2011, Winner