European Benchmarking StudyJune 2010
".....Pascall+Watson undertook a major benchmarking study of 10 similar sized airports in Europe to determine exactly what it is that passengers want from a modern airport terminal. It was found that they appreciate a calm, hassle-free atmosphere and good wayfinding to inform them how long it takes to arrive at certain departure gates from determined areas. Cleanliness was also greatly appreciated....."
Jane's Airport Review, 01.07.10